Overview
What is Hootsuite?
Hootsuite is a social media management platform for building brand awareness, engaging with customers, and driving business results. Users can schedule posts across multiple social networks (including Instagram, TikTok, Twitter, Facebook, LinkedIn, Pinterest, and YouTube ), manage organic and paid…
Hootsuite knows about customer satisfaction!
Hootsuite for private and company rental management
Time Saver!
Hootsuite works for us
No longer worth it
Ok, but there are better options
Marketing staff of one? Hootsuite is a lifesaver!
Hootsuite is your one stop social media planning hub!
Hootsuite is great for multiple social media accounts
It’s a hoot of a time
Hootsuite is cost-effective and perfect for beginner use!
Hootsuite - The Biggest Name in Content Management
Save time, money and your effort via Hootsuite like we do.
Intuitive Tool, User Friendly, Easy to Onboard, CSMs are Supportive, Integrations are Nice
How Hootsuite Differs From Its Competitors
Customer Engagement
Customer Support
Social Media Impact
Social Media Impact
Social Media Impact
Social Media Impact
Social Media Impact
Return on Investment
Social Customer Service
Customer Engagement
Customer Support
Return on Investment
Social Customer Service
Social Media Impact
2. Audience engagement via HS and the actual platform is almost the same - which is yet another winner (Great question!)
3. We execute all social campaigns via HS alone - especially ones that are brand level campaigns.
Return on Investment
Social Customer Service
Social Media Impact
Social Media Impact
Return on Investment
Social Media Impact
Return on Investment
Social Customer Service
Customer Engagement
Customer Support
Social Media Impact
Return on Investment
Social Customer Service
Social Media Impact
Return on Investment
Social Media Impact
Return on Investment
Social Customer Service
Customer Engagement
Customer Support
Customer Engagement
Customer Support
Customer Engagement
Customer Support
Customer Engagement
Customer Support
Customer Engagement
Customer Support
The videos which are a part of their training is a huge help. I used to youtube search for how-to videos, but their resources makes it so much easier.
Their Hootsuite …
Customer Engagement
Customer Support
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Facebook (347)9.191%
- Content planning and scheduling (366)8.989%
- Twitter (332)8.989%
- Workflow management (308)8.282%
Reviewer Pros & Cons
Video Reviews
7 videos
Pricing
Professional
$99
Team
$249
Business
$739
Entry-level set up fee?
- Setup fee optional
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $99 per month
Product Demos
Hootsuite Dashboard Interactive Demo
Features
Listening/monitoring
Using complex keyword searches to surface insights from social media conversations.
- 7.5Boolean keyword searches(177) Ratings
Users can build complex keyword searches to surface and analyze the right set of social media conversations.
- 7Filtering out noise/spam(185) Ratings
Users can filter out irrelevant search results through excluded keyword terms and other measures.
- 7.5Sentiment analysis(179) Ratings
The tool offers natural language processing to automatically assign positive, negative or neutral sentiment to each post. Users often have the ability to manually change the sentiment.
- 8.3Broad channel coverage(244) Ratings
The tool monitors multiple social channels, as well as blogs, forums, news sites and other websites.
Publishing
Scheduling posts to various social media channels and profiles from one interface.
- 8.9Content planning and scheduling(366) Ratings
Users can easily plan content and schedule posts to various social media channels and profiles from one interface.
- 8.2Audience targeting(251) Ratings
Users can target posts to audience members based on geolocation and other demographics.
- 7.8Content optimization(299) Ratings
The tool can suggest content, as well as the best days and times for content publication and customer engagement.
- 8.2Workflow management(308) Ratings
Users can share assets through asset libraries, assign tasks, and approve or edits posts through the tool’s interface.
Engagement
Engaging with customers and responding to comments and inquiries via social media channels.
- 7.8Automated routing and prioritization(212) Ratings
Users can set up rules so that the tool automatically prioritizes mentions and routes them to the appropriate individual or team for response.
- 7.6Customer interaction histories(229) Ratings
Users can view the entire customer conversation history when responding to a mention.
- 8Bulk actions(252) Ratings
Users can streamline workflow by taking bulk actions on multiple posts at once, such as archiving mentions, assigning tasks, or labeling sentiment.
Marketing
Using the software to increase customer engagement and grow customer base via social media channels.
- 6.6Lead generation(170) Ratings
Users can discover and engage with new prospects, based on certain parameters.
- 7.8Content marketing(254) Ratings
Users can discover content from social media conversations and leverage it in marketing materials.
- 7.6Paid media management(169) Ratings
Users can manage and optimize paid social media posts across different channels.
- 7.8Campaigns and promotions(217) Ratings
Users can create campaigns on social media channels, such as contests, sweepstakes, apps, tabs and quizzes.
Channel coverage/integration
Effective integration with social media networks, including the ability to monitor, publish and respond.
- 8.9Twitter(332) Ratings
The software allows users to monitor, publish and respond via Twitter.
- 9.1Facebook(347) Ratings
The software allows users to monitor, publish and respond via Facebook.
- 8.7LinkedIn(303) Ratings
The software allows users to monitor, publish and respond via LinkedIn, including Groups.
- 8.9Google+(60) Ratings
The software allows users to monitor, publish and respond via Google+.
- 8.6Instagram(306) Ratings
The software allows users to monitor, publish and respond via Instagram.
- 8.3Pinterest(157) Ratings
The software allows users to monitor, publish and respond via Pinterest.
- 8.3YouTube(144) Ratings
The software allows users to monitor, publish and respond via YouTube.
Reporting/analytics
- 7.8Campaign success analytics(267) Ratings
Users can analyze the success of campaigns through metrics such as likes, shares, retweets, followers, clicks and conversions.
- 7.9Real-time tracking(268) Ratings
The tool tracks mentions and comments in real-time.
- 7.8Competitor analysis(181) Ratings
Users can compare themselves to competitors based on brand mentions, customer engagement and sentiment.
Account management
Users can manage access to multiple social media accounts.
- 8.4Role-based user permissions & privileges(256) Ratings
Permissions to perform actions or access social accounts are assigned to roles, which are then assigned to users, reducing complexity of administration.
- 7.9Mobile access(281) Ratings
Users can effectively use the software through a mobile or tablet device.
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Hootsuite?
Brands can use Hootsuite’s tools and expertise to launch social campaigns, deliver social commerce experiences, and manage customer conversations in one place.
With Hootsuite, users can schedule posts across multiple social networks (including Instagram, TikTok, Twitter, Facebook, LinkedIn, Pinterest, and YouTube ), manage organic and paid social content together, keep track of customer conversations, and gain actionable real-time insights from social media to make critical business decisions from one dashboard.
Hootsuite Academy helps thousands of professionals and organizations boost their social IQ with free online education and paid certifications in social media marketing, social selling, and the Hootsuite platform.
Key Benefits of leveraging Hootsuite:
Saves time by crafting and scheduling posts for Instagram, TikTok, Twitter, Facebook, LinkedIn, Pinterest and Youtube from one dashboard.
Supports team collaboration by assigning tasks, managing approvals, and monitoring team performance.
Reach more customers, grow engagement, and drive conversions by automating posts to reach the audience at the best times.
Turn real-time data into strategic insights by monitoring mentions of a brand, key industry topics, and competitors.
Streamline how users deliver customer care and support by sending incoming messages across social profiles to the right people in an organization.
Offers a better understanding of what customers want with analytics and gather those insights into customizable reports.
Reaches beyond dedicated followers and drive new customers to a brand by managing and reviewing social advertising performance.
Level up skills with certifications, training, and strategic coaching with Hootsuite experts.
Manages and maintains a social presence from anywhere, at any time, with the Hootsuite mobile app.
New tools—or connect existing technology—with 200+ technology partners and applications in the Hootsuite ecosystem.
Hootsuite Features
Listening/monitoring Features
- Supported: Boolean keyword searches
- Supported: Filtering out noise/spam
- Supported: Sentiment analysis
- Supported: Broad channel coverage
Publishing Features
- Supported: Content planning and scheduling
- Supported: Audience targeting
- Supported: Content optimization
- Supported: Workflow management
Engagement Features
- Supported: Automated routing and prioritization
- Supported: Customer interaction histories
- Supported: Bulk actions
Marketing Features
- Supported: Lead generation
- Supported: Content marketing
- Supported: Paid media management
- Supported: Campaigns and promotions
Channel coverage/integration Features
- Supported: Twitter
- Supported: Facebook
- Supported: LinkedIn
- Supported: Instagram
- Supported: Pinterest
- Supported: YouTube
Reporting/analytics Features
- Supported: Campaign success analytics
- Supported: Real-time tracking
- Supported: Competitor analysis
Account management Features
- Supported: Role-based user permissions & privileges
- Supported: Mobile access
Additional Features
- Supported: TikTok
Hootsuite Screenshots
Hootsuite Videos
Hootsuite Integrations
Hootsuite Competitors
Hootsuite Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android, Blackberry |
Supported Languages | English, Japanese, French, Spanish, Italian, Korean, Arabic, Dutch, Brazilian Portuguese, German, Catalan, Indonesian, Turkish, Russian, Polish |
Hootsuite Downloadables
- How a retail experience leader went digital
- How Georgia State University Built a Global Community of Brand Advocates
- How Meliã’s Social-First Strategy Built Customer Loyalty and Business Resilience During a Crisis
- How Eurpac Increased Its Social Media Followers by 47%
- Winning Brand Trust with a Perfectly Timed Campaign
- How Hydro-Québec wins social with a sassy customer-first strategy
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(1145)Attribute Ratings
- 9.2Likelihood to Renew89 ratings
- 9.5Availability21 ratings
- 9.5Performance19 ratings
- 8.2Usability65 ratings
- 7.3Support Rating263 ratings
- 9Online Training17 ratings
- 6In-Person Training1 rating
- 8.1Implementation Rating39 ratings
- 7.1Configurability3 ratings
- 8.3Product Scalability3 ratings
- 8.2Ease of integration2 ratings
- 8.3Vendor pre-sale18 ratings
- 8.5Vendor post-sale3 ratings
- 5.8Listening & Monitoring4 ratings
- 7.5Publishing & Engagement4 ratings
- 10Social Data Collection1 rating
- 4Social Analytics & Insight1 rating
- 9Social Publishing2 ratings
- 8.5Social Engagement2 ratings
Reviews
(1-25 of 142)Hootsuite for private and company rental management
- Targets the desired audience that mostly use this website.
- Helps narrow down your needs and wants in a home.
- Provides many different cities, towns and areas of the country.
- Expensive reports for small businesses.
- Custom URL shorteners are pricey.
Time Saver!
- Time saving
- Analyzing the activities I do in social media
- planning for performance for future time
- Connecting to email campaign.
Ok, but there are better options
- Versioning posts per platform
- Easy scheduling
- Reporting types
- I like the options for reporting but I find the interface really difficult to navigate.
- Reporting metrics vary too much per platform.
- Scheduling calendar is hard to navigate/preview posts
Overall, I find scheduling on Hootsuite messy though. There are also features lacking in my opinion.
It’s a hoot of a time
- Scheduling
- Writing
- Bulk composing
- I wish I did not have to have a FB page to schedule in IG
Former Hootsuite free account suited our needs
- Social media planning and publishing
- customer engagmeent
- activity monitoring
- Some parts of the UI could use improvement. It was somewhat confusing.
Hootsuite Makes My Social Media Life Easier!
- The layout is great and how you can see the monthly calendar is appealing to the eye.
- Hootsuite is very easy with incorporating and linking to your existing social media channels, [whereas] other programs have not been as smooth.
- The whole process of adding images, creating posts, and scheduling them is very easy in Hootsuite.
- Tagging pages in posts doesn't always work or the pages do not pop up
- Not having the ability to reshare or retweet posts
- Analytics side of things
Using Hootsuite Enterprise
- Hootsuite Enterprise allows us to access more social media channels than the other products we've looked at. They've also been open about upcoming additions, which has allowed us to plan which channels we may use in the future.
- When we've had a problem with a post or using Hootsuite Enterprise in general, the support team has responded quickly. While it is never convenient to have something stop working, it is nice to count on their quick response.
- The Team Hierarchy structure is straightforward and has been simple to use as we've had to adjust access for individuals who have moved to various teams.
- There is no simple way to preview how a post will appear on the various social media platforms. It makes it tough to know what to expect without some trial and error.
- I wish there was more transparency about how each feature works. For example, Hootsuite allows you to post multiple pictures on Facebook in one post. However, when they go live it actually posts each picture separately. Knowing how it works ahead of time allows us to tailor our approach.
Easy Peasy Lemon Squeasy = Hootsuite
- aesthetic look is not overwhelming
- Easily reschedule posts & edit
- Customer Service is AMAZING
- Would be nice if there was a free upgraded version for non-profits
- Honestly it can't get any easier haha
- productive, centralized social media management
- Centralized social media campaign planning
- Centralized and productive social media performance tracking
- Efficient compliance to individual social media platform policies
- Social media tracking could still be deeper (entire funnel journey - down to specific, customizable conversion goals)
- ROI tracking of high detail should be available in free trial so that one can map customer journey before investing further
Best free social media management tool out there
- Social media scheduling
- Social media platform connections
- Social media organization
- Photo crop tool doesn’t always work correctly
- More folder organization would be nice
- Hashtag recommendations would be nice
Using Hootsuite as a non profit
- Nice format.
- Easy to use.
- Compatible with multiple social media platforms.
- Loads of free gifs and images available to use.
- Adding more on the free version.
- Free pro accounts for charities.
- Bigger box for alt text as text gets lost.
Hootsuite is a time saver and makes my job easier!
- Schduleing
- Analytics
- Cross platform
- Make the calendar a little smaller so you can see more on the screen
- Multiple streams on a single screen
- Scheduling posts (albeit only 5 after a recent change)
- Connecting more than one social media service within a single platform
- The arbitrary limit of 5 scheduled posts is very frustrating. This limit used to be higher and it seems they lowered it just to get more money
- Limit on number of accounts that can be hooked up on the free platform
- Sometimes the stream moves very quickly and there is no way that I have found to halt it so that I can read something before it scrolls off... this is mostly for my Home Twitter stream that tracks posts by those I follow
So what is the free Hootsuite really like?
- Suggest timings for posts
- Ability to duplicate old posts
- Ability to move pre written posts if something comes up
- Ability to schedule more than 5 posts on the free version
- Allows you to tag people in the posts
- Suggest hashtags
Give a Hoot... your organization will be glad you did!
- Easy to get started
- Training videos that are not hard to understand
- Industry-leading platform
- Sometimes the dashboard can "lag" behind
- Does not always show posts in specific sections, like mentions
- Layout can be an issue at times
Essential Time Saver, Great Efficiency for Marketing Team
- Scheduling social posts
- Ability to edit copy for different channels
- Easy of use for new users
- Duplicating posts to reuse week to week
- Sometimes scheduled posts fail to send
- Copy customization across accounts, not just channels type
- Editing scheduled posts is very helpful
- Schedule view is great to see how posts are set
- The mentions in the streams make it easier to comment when you are tagged.
- The free version keeps losing features which is disappointing. Went to another program because of this. Now I see they are totally closing. Monthly cost was too much
Hootsuite - might be great for you.
This helped us schedule out and plan ahead for posts and on multiple channels to stay engaged early and often
- Scheduling
- multichannel
- recommending hashtags
- AI
Hootsuite is a great option for larger agencies.
- Schedules client social media across multiple platforms.
- Provides detailed analytics.
- It has a nice area for storing media.
- Allows client reviews before publishing.
- You have to use the ow.ly shortener for links.
- It disconnects your platforms sometimes, and you have to reconnect.
Hootsuite review- an interesting viewpoint
- In-depth social media analytics across all platforms to give complete perspective
- Competitive intel and market updates through social listening
- Hootsuite academy is a great resource to learn more about latest trends and techniques in social media management
- Set up process can be seamless, it is difficult to configure in self serve mode
- Pricing is very high and can be made more affordable for smaller companies
- Unable to tag people on images on social media and has to be done manually
Simple & easy to use
- Easy to use platform
- Clean interface
- Social post scheduling
- Social media engagement
- Social media analytics
- I'm not sure if this would change with upgrading, but the free version doesn't allow for a 24/7 rep or live chat. Typically I have to wait a day or two for support.
Try it out! It's a real Hoot!
- Tools to help you get started
- Easy to navigate Admin Panel
- Robust free version
- Comprehensive help center
- They could have a version in between the free and professional in the $29 range
- Contend Library not available until the Business Plan which is a substantial cost.
- Message Approvals not included until upgrade to the Business Plan as well.
All in one social media tool.
- Scheduling social media posts across multiple social media platforms at one go.
- Track real time actionable insights from social media to make critical business decisions
- Manage paid and organic social media at one place
- Providing complete free plan
- Offering trial period of paid features in a free plan
- Easy transfer of content from other apps in to hootsuite like canva for hassle free post scheduling
It is surely (hoot)suit-able for you!
- Scheduling content.
- Reporting ads.
- Social media listening.
- Technical issues.
- More info about annual roadmap.
- Better support and problem solving.
- More custom options.
Good but room for development
- Scheduling Posts
- Showing what the post will look like before posting
- Simple to use
- Be able to attach PDFs to posts
- Suggest good trending hashtags
- Have better free options